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    WE ARE HERE TO HELP

    Burberry Services

    At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.

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    Delivery and returns

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    Collect-in-Store

    Order online today and pick up your items in store, as early as next day.
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    Returns

    Enjoy free and extended returns on your orders at Burberry.com for the festive season.
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    Shipping Information

    Explore the destinations we deliver to and calculate shipping costs and times.
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    Order Tracking

    When you place an order, you will receive an email with a tracking number. If you have a registered account with Burberry, you may check the status of your order online.

    Delivery Services

    Receive and return your products easily, quickly and safely with our range of delivery options – including free eco-friendly gift packaging.

    • Free delivery
    • Express delivery
    • Same-day delivery
    • Next-day delivery

    Personalisation and Gifting

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    Gift Packaging

    From House Check and TB Monogram-printed paper found in store to logo-stamped ribbons, discover our range of complimentary festive gift packaging – developed, tested and produced with the planet in mind.

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    MONOGRAM YOUR PRODUCT

    Make your item your own – or create something unique for someone special – with our personalisation service.
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    Alterations

    To tailor your piece to you perfectly, we offer complimentary basic alterations on full-priced garments within three months of purchase in the majority of our stores.
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    Trench Bespoke

    At selected stores, discover an innovative new Burberry trench coat personalisation experience.

    Product help and advice

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    Private Appointments

    Book an appointment with one of our Sales Associates to privately shop our latest collections and receive personalised advice, from styling to fit and much more.

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    Aftercare

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    Aftercare Appointments

    Your journey with us doesn’t end when you take your item home. Our experts are always here to help ensure your treasured piece lives on for years to come.

    Explore All Aftercare

    Visit our aftercare services page to see how we can help you care for your product.

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    Contact Us

    How can we help?