Order online or using the Burberry app and collect your items in the store of your choice. Try them on in store and our associates will be on hand to offer specialist advice or assist with processing any returns.

Select Collect-in-Store as your shipping option and we will email you when your order is ready. We will keep your order in store for ten days before it is returned to Burberry and a full refund is issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

You can shop online at Burberry.com and via the Burberry app (where available) and collect your order in selected stores as early as the following day. The complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and returned using our free Returning Your Purchase process.

Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

To find a store offering this service, select a location below. Please note Collect-in-Store is only available in selected stores.

To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country /region, please select ‘Shipping to a different region?’. You will then be redirected to the Burberry site in your chosen country/region to complete your order.

Once your order in ready for collection you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for ten days before it is returned and a full refund is issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

When collecting your items, please ensure that you bring a copy of your order confirmation email, a state or government-issued photographic identification, such as a driver’s licence or passport, and the card used to make the purchase (if applicable).

If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

For a Collect-in-Store order placed using UnionPay, please ensure you bring a copy of the order confirmation email and a state or government-issued identification, such as a driver’s licence or passport. Unfortunately, we are unable to release your Collect-in-Store order to a third party if paid for using UnionPay.

Please find a store below to view specific collection times. Beauty and fragrance items may arrive in store at different times as they cannot be shipped with other items.

Please note: due to border disruption, your order may be delayed. Please contact Customer Service for more information.

Collect your order from selected stores as early as the following day.

Find your nearest store